Privacy Policy
Last updated: 2026-04-27
This Privacy Policy explains how Zero Fault Cargo ("ZFK Logistics", "we", "us") collects, uses, and protects your information when you use our website at zfk-kw.com.
Information we collect
- Account data: name, email, phone, password (hashed), date of birth, nationality, address.
- Profile data: how you heard about us, customer type, shipment categories, destinations, weight/volume estimates.
- Shipment lookups: reference numbers you track while signed in are saved to your account history.
- Technical data: IP address (for login security), browser type, pages visited.
How we use it
- To provide tracking, manage your account, and send transactional emails (verification, password reset).
- To understand customer demand and improve our services.
- To prevent abuse (e.g., rate-limiting login attempts).
Sharing
We do not sell your personal data. We share only what is necessary with logistics partners (e.g., IW Express for tracking) to fulfill your shipment requests.
Data security
Passwords are stored using one-way hashing (bcrypt). Connections are encrypted via HTTPS. We restrict access to personal data to authorized personnel.
Cookies
We use cookies to keep you signed in (session cookies) and to remember your consent preference. We do not use third-party advertising cookies.
Your rights
You can edit your profile, change your password, or delete shipments from your account dashboard. To request full account deletion or a copy of your data, contact info@zfk-kw.com.
Contact
Zero Fault Cargo
Hawally — Tunis Street — Grand Hyper Building, Ground Floor – Shop 23, Kuwait
Phone: +965 55459399
Email: info@zfk-kw.com